Returns & Refund Policy
Effective Date: 29/01/2025
At SweetNSip, we strive to provide an exceptional experience with our live dessert stations and catering services. However, we understand that unforeseen circumstances may arise. This policy outlines our approach to refunds, cancellations, and changes to your booking.
1. Cancellation & Refund Policy
We require advance notice for cancellations and refunds, as our preparation involves staffing, ingredients, and logistics planning.
a. Event Cancellations
- More than [X] days before the event: Eligible for a refund minus the non-refundable deposit.
- Between [X] and [X] days before the event: 50% of the total booking amount will be refunded.
- Less than [X] days before the event: No refund is available, as arrangements will already be in place.
b. Rescheduling Requests
- If you need to reschedule your event, we will accommodate your new date subject to availability.
- Rescheduling requests must be made at least [X] days before the original event date.
2. Non-Refundable Deposit
To confirm your booking, a non-refundable deposit of [X]% of the total booking amount is required. This deposit covers administrative costs and reservation of our services for your event date.
3. Service Issues & Refunds
We take great pride in delivering high-quality desserts and a seamless experience. However, if you experience any service-related issue, please reach out to us immediately.
Refunds Due to Service Issues:
- If SweetNSip is unable to provide the agreed-upon service due to our fault, a full or partial refund may be issued.
- If there are concerns regarding food quality or setup, we will investigate and offer compensation or a discount for future bookings.
4. Force Majeure (Unforeseen Events)
In the case of natural disasters, severe weather, government restrictions, or emergencies beyond our control, we will:
- Offer a rescheduling option at no extra cost.
- Provide a credit for future use instead of a refund.
5. How to Request a Refund
To request a refund or reschedule your booking, please contact us with the following details:
📧 Email: SweetNSip@outlook.com
📞 Phone: 07984444337
📅 Event Date & Booking Reference
We aim to process refunds within [X] business days after approval.
SweetNSip reserves the right to update this policy at any time. Please check our website for the latest version.
Got questions? Contact us today!